Privacy policy

Privacy Policy

Last updated: 19 jul 2026

GiNo's Lounge is a marketing and creative agency based in Kuwait .

This Privacy Policy explains what personal data we collect through this website and our services (content, video, photography, courses, and merchandise sales), why we collect it, how it is stored and protected, and whether it is shared with third parties, in line with Kuwait's Digital Commerce Law (Decree-Law No. 10 of 2026) and applicable data protection rules .

GiNo's Lounge operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

GiNo's Lounge is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

  • Contact details including your name, address, phone number, and email address.
  • Financial information including payment card and transaction details.
  • Account information including your username, password, preferences and settings.
  • Transaction information including items you view, purchase, return, or exchange.
  • Communications with us including inquiries and appointment bookings.
  • Device information including your device, browser, IP address, and other identifiers.
  • Usage information including how you interact with the Services.

Personal Information Sources

  • Directly from you (creating an account, using the site, booking an appointment, contacting us).
  • Automatically through the Services (cookies and similar technologies).
  • From our service providers (e.g. payment processors, our appointment booking app).
  • From our partners or other third parties.

How We Use Your Personal Information

  • To provide and improve the Services, process payments, fulfill orders, and manage appointment bookings.
  • For marketing and promotional communications by email, text, WhatsApp, or post.
  • For security and fraud prevention.
  • To communicate with you and provide customer support.
  • To comply with applicable Kuwaiti law, including the Digital Commerce Law.

How We Disclose Personal Information

  • With Shopify and third parties who perform services on our behalf (payment processing, fulfillment, our appointment booking app).
  • With marketing partners, in accordance with their own privacy notices.
  • When you consent to disclosure to third parties.
  • In connection with a business transaction, legal obligation, or to enforce our policies.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Learn more at the Shopify Consumer Privacy Policy.

Third-Party Links

Our site links to third-party platforms, including our Instagram and WhatsApp .

We are not responsible for their privacy practices .

Children's Data

Our Services are not intended for children . We do not knowingly collect personal information from children under the age of majority in Kuwait .

Security and Retention

We take reasonable measures to protect your data but cannot guarantee perfect security . We retain your data as long as needed to provide the Services, comply with legal obligations (including Kuwaiti record-keeping rules), and resolve disputes .

Your Rights and Choices

You may request access to, correction of, or deletion of your personal information, and manage your communication preferences (e.g. unsubscribe from emails), by contacting us .

Complaints

If you have complaints about how we process your personal information, contact us using the details below .

International Transfers

We may transfer, store, and process your personal information outside Kuwait, including through service providers such as Shopify .

Changes to This Policy

We may update this Privacy Policy from time to time . Updates will be posted here with a new "Last updated" date .

Contact

Questions about this policy or your data: ginolounge@gmail.com or WhatsApp +965 9005 4344 .