Refund policy

Refund & Return Policy

Last updated: 19 jul 2026

This policy applies to physical products purchased from the GiNo's Lounge online store, in line with the consumer protection rules of Kuwait's Digital Commerce Law (Decree-Law No. 10 of 2026).

14-Day Return Window

You may return a physical product within 14 days of the date you receive it, for a full refund, provided that:

• The product is unused and in its original condition and packaging .
• You contact us before sending the item back .

Once we receive and inspect the returned item, we will issue your refund to the original payment method used for the purchase, at no additional cost to you .

Exceptions

The following are not eligible for return or refund:

• Products that have already been used .
• Items custom-made or personalized to your request (e.g. a custom name or design) .
• Services already delivered, or appointments/sessions already completed (e.g. photography sessions, finished video or content work, courses already attended) .
• Digital files once delivered .

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery with photos of the item, and we will arrange a replacement or refund at no cost to you .

Services and Appointments

For consultations, photography sessions, and courses booked through our appointment system: cancellations or rescheduling requests made at least 24 hours before the appointment are not charged . Sessions already completed are not refundable .

Contact

For any return or refund request, reach us at ginolounge@gmail.com or WhatsApp +965 9005 4344 .